Ordering FAQ
Purchasing our Bags
Do you sell internationally?
Do you have a waiting or pre-order list?
What types of payment are accepted?
Do you charge sales tax?
Posting New Stock
You're always out of bags...when will new stock be posted?
How many bags do you post when you restock?
After you post new stock, how fast do your bags sell out?
Why do your bags still say "Sold Out" right after you restocked?
I just put a bag in my cart, so why can't I checkout?
Shipping
What's the shipping cost to the U.S.?
What's the shipping cost to Canada?
What's the shipping cost to other countries?
How long before you ship out?
After Purchase
What's your return policy?
What's your warranty?
The fine print
Purchasing our Bags
Do you sell internationally?
Yes! We are currently shipping to Canada and other countries. Please note: For international orders, we only accept major credit cards—sorry, no Paypal.
Do you have a waiting or pre-order list?
I tried a waiting/pre-order list, but it grew uncomfortably long and difficult to manage, so I no longer keep lists. We currently sell on a first come, first served basis.
What types of payment are accepted?
For U.S.A.: We accept all major credit cards and Paypal. (Sorry, no checks or money orders accepted.)
For other countries: We accept major credit cards only.
Do you charge sales tax?
Sales tax will be automatically added at checkout to California residents only.
Posting New Stock
You're always out of bags...when will new stock be posted?
We are committed to offering quality bags at a fair price. This takes time...remember, it's just the two of us! Our restocking schedule is posted here.
How many bags do you post when you restock?
It varies according to what's popular at the moment. We usually make anywhere from 4 to 10 of each model per batch.
After you post new stock, how fast do your bags sell out?
A popular bag may sell out in a few minutes, so please order with this in mind. I sincerely apologize for any inconvenience or frustration.
Why do your bags still say "Sold Out" right after you restocked?
You may need to refresh your browser to see the latest stock.
I just put a bag in my cart, so why can't I checkout?
This last bag in stock is being held in another buyer's cart for purchase. Please check back in a few minutes—the buyer may have changed his mind and the bag will be put back into circulation.
Shipping
What's the shipping cost to the U.S.?
We mainly use USPS (First Class, Ground Advantage or Priority) or UPS (Ground or SurePost), determined by the size/weight/value of your package as well as your location. A signature upon delivery isn't required, so we recommended you ship to a secure address. We can't be held responsible for stolen goods.
| Total order amount |
Shipping cost to contiguous U.S.*
|
Shipping cost to California only |
|
$0.01 to $9.99
|
$3.95
|
$3.95 |
| $10.00 to $29.99 | $4.95 | $4.95 |
|
$30.00 to $69.99
|
$6.95
|
$6.95 |
| $70.00 to $99.99 | $9.95 | $8.95 |
| $100.00 to $149.99 | $12.95 | $9.95 |
| $150.00 to $249.99 | $14.95 | $12.95 |
| $250.00 and up | $17.95 | $14.95 |
*Additional shipping charges may need to be added to Hawaii, Alaska, military addresses and territories. Please contact me prior to purchase for a shipping estimate.
What's the shipping cost to Canada?
We mainly use Asendia for packages under 4 lbs, which teams up with USPS and your country's postal service. It takes approx. 1-3+ weeks for delivery. For heavier packages, we use USPS Priority Mail Int'l. A signature upon delivery isn't required, so we recommended you ship to a secure address. We can't be held responsible for stolen goods.
| Total order amount |
Shipping cost to Canada (USD) *
|
|
$0.01 to $49.99
|
$13.00
|
|
$50.00 to $99.99
|
$17.00
|
| $100.00 to $199.99 | $21.00 |
| $200.00 to $249.99 | $29.00 |
| $250.00 to $399.99 | $38.00 |
| $400.00 and up | Calculated and billed separately after order is placed |
* Import duties, taxes and charges are not included in the shipping cost. These charges are the buyer's responsibility. To properly insure your items, we must declare full value on customs forms.
What's the shipping cost to other countries?
We mainly use Asendia, which teams up with USPS and your country's postal service. It takes approx. 3-4+ weeks for delivery. For heavier packages, we use USPS Priority Mail Int'l. A signature upon delivery isn't required, so we recommended you ship to a secure address. We can't be held responsible for stolen goods.
Countries we ship to include:
|
Australia
|
Iceland
|
Singapore |
|
Austria
|
Ireland
|
South Korea |
| Belgium | Italy | Spain |
| Denmark | Japan | Sweden |
| Finland | Netherlands | Switzerland |
| France | New Zealand | Taiwan |
| Germany | Norway | United Kingdom |
PLEASE READ! I can't accurately calculate your shipping price until your order has been packed and weighed. So, the shipping charge added during checkout is only an estimate. If the shipping charge needs to be adjusted, I’ll email you for approval. You'll have the option to cancel your order and receive a full refund. If you’d like to know your true shipping cost BEFORE placing your order, please email me your shipping address and the bag(s) you would like.
Sample shipping costs (estimates only):
| Sample item | Shipping weight (lbs) | Estimated shipping cost (USD)* |
| Roll Bag | 1-2 | $21 |
| Small Handlebar Bag | 1-2 | $21 |
| Medium Handlebar Bag | 1-2 | $21 |
| Small Saddlebag | 1-2 | $21 |
| Medium Saddlebag | 1-2 | $21 |
| Large Saddlebag | 2-3 | $28 |
| Medium Rando Bag | 3-4 | $39 |
| Tall Rando Bag | 3-4 | $39 |
| 2 or more bags | 4+ | Calculated and billed separately after order is placed |
* Import duties, taxes and charges are not included in the shipping cost. These charges are the buyer's responsibility. To properly insure your items, we must declare full value on customs forms.
How long before you ship out?
All items are usually sent out within 2 days. A confirmation/tracking email will be automatically sent at that time. If there is a delay, I will keep you posted.
After Purchase
What's your return policy?
I try my best to describe our bags in detail. If you have any product questions, please email me prior to purchase. To keep prices affordable, returns will not be accepted unless there is a valid reason.
Please contact us by email within 7 days of delivery—bag MUST be unused and unmounted, with no marks on the leather. A 10% restocking fee is applied to all returned items. All shipping charges are non-refundable.
What's your warranty?
Acorn Bags are warranted to be free from defects and materials or workmanship for 2 years from the date of purchase for the original owner. The customer shall be responsible for any shipping costs. This warranty does not apply to: a) cosmetic damage, such as fading, staining or bleeding of materials; b) normal wear and tear; c) damage due to abuse, improper care or accident; d) damage or loss of contents of bag.
The fine print
The information contained in this website is for general information purposes only. While we strive to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. Any User, of the information provided by Acorn Bags or of the products sold by Acorn Bags for any purpose, shall consider their use to be at their own risk and themselves solely responsible for the results. In no event will we be liable for any direct, indirect or consequential loss, damage or injury arising from use of this website or our products.